Before You Travel

Flights

Airfare is not included in the cost of the vacation, however EPEX Travel can assist with flights to Punta Cana. Please call 412.232.3600 to be connected to an experienced travel representative. Fill out the Online Quote Form

Transfers from Airport to Hard Rock

To schedule round trip ground transfers from the airport to the Hard Rock, we will be providing a dedicated link 3-5 weeks prior to the vacation whereby you may purchase discounted ground transfers. Stay tuned for more information.

Pre-Event Stay

Want to arrive a day or two early? Please call 877.381.5553 to be connected to a experienced travel representative to book pre or post early accommodations at the Hard Rock Punta Cana.

Hard Rock Resort Address

Boulevard Turístico del Este Km.28No.74
Macao, Dominican Republic

Guest Details

!IMPORTANT! Each guest’s full legal name (first and last name) must accurately match their form of identification (Required Passport). 

Passport Identification

!IMPORTANT! The below travel documentation is required to travel to the Dominican Republic.

A passport book that is valid a minimum of 6 months post-travel (thru September 18th, 2023) is required for all guests. Passport cards, Real ID’s or any other form of documentation other than what is listed above may not be used.

What to Pack

Legendary Tailgate Gear

Pack your most epic black and gold gear to participate in the “Best Dressed Fan” Contest! Shop Legends Merchandise

Wear your attire to the Red Carpet kickoff event on the first night. The competition will take place during that time.

Memorabilia for Autograph Session

If an autograph session is included in your package or you have purchased the autograph pass, please pack the items you wish to get autographed. During the structured autograph session, you will receive one autograph per player. There is no limit on the number of items you may bring to the autograph session. Please make yourself familiar with the autograph policy.

Attire

Dress for the ultimate island vacation! Shorts, tees, tank tops, polos, sundresses and blouses are all the right amount of laid back. The resort boasts 13 beautiful pool, so don’t forget your bathing suit!

There are no formal nights, however smart casual to dressy attire is recommended for player dinners and evening restaurant dining.

Passport Identification

!IMPORTANT! The below travel documentation is required to travel to the Dominican Republic.

A passport book that is valid a minimum of 6 months post-travel (thru September 18th, 2023) is required for all guests. Passport cards, Real ID’s or any other form of documentation other than what is listed above may not be used.

2023 Event Agenda

The Legendary Lineup

Don’t miss the most legendary theatre shows, pool parties, photo opportunities and sports competitions you’ve ever experienced!

Use our online Agenda to plan other excursions and events offered by the Hard Rock, while making sure you don’t miss the legendary ones!

Special Events Available

Experience above and beyond epic events!

Player Dinners, Beach Party, Autpgraph Session, Zip Line, Escape Rooms and more…

‘Prepare to Travel’ FAQS

General Trip Information

What are the dates?

March 18-23, 2023

Where are we going?

We are going to the Hard Rock Hotel and Casino All-Inclusive resort in Punta Cana, DR

Should I book through you or direct with Hard Rock Hotel & Casino Punta Cana?

If you wish to be included in the Legends of Pittsburgh events, you will definitely want to book your stay through us. We have an amazing line up of private events throughout the week with some of your favorite current players and Pittsburgh legends. Choose your level of activities with an experience package that fits your desires. You may mix and match packages within your room so if one of you wants to hang at the pool and beach all day and the other wants to experience all the Legends events, you can each customize your experience.

Can I take the kids?

Yes, experience a setlist of amenities sure to please them all. From special room service menus just for children, to game rooms, organized family activities, and a unique spaces just for teens like the Mini-Golf, Arcade, Waterpark and Xtreme Center. Kids Club is exclusively designed for kids, included in their stay. We also have nanny service if you need some alone time.

  • Kids 3 and under:  FREE
  • Add a child 4-17:  $699

Children under 5 may go to experience package events with their parents with no charge. This excludes obtaining autographs during the autograph session.

Children 6-12 may purchase Bronze package at 50% discount.

Need to add a Family suite for Rock suites to hold 4 guests.

What do you mean ALL-INCLUSIVE?

You will find a place beyond reality, with VIP treatment and the All-Inclusive experience which means everything from in-room top-shelf drinks to kids club and fine dining are included in your stay.

Here is what is included:

  • 5 Star accommodations
  • Casual and à la carte dining in 9 restaurants
  • Beverages (alcoholic & otherwise) at 23 different bars
  • 24 hrs in-room service
  • Land sports
  • Fitness center
  • Pool & beachside service
  • Daily activities
  • Nightly entertainment
  • Free Wi-Fi in-room & resort-wide
  • Free parking
  • Unlimited phone calls to US and Canada
  • Gratuities included

What's not included?

  • Spa Treatments
  • Optional Tours
  • Golf Caddies (mandatory for golfers)
  • Medical Assistance
  • Rock Shop Items
  • Transportation
    • Special Events:
      • Golf
      • Mini golf
      • Bowling
      • Laser Tag
      • Escape room
      • Casino
      • Restaurants in the casino

**There is a charge for medication and doctor's consultations should those be necessary.

IN ALL ROOMS & SUITES

  • Double hydro spa tub
  • Private bathroom with shower and double vanity
  • Balcony with a table and two chairs
  • Mini bar with soda, bottled water & domestic beer
  • LED TV 55 (IPTV)
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • Unlimited phone calls to continental US & Canada
  • 24-hour room service
  • Selection of Guitars (PICKS program) and Crosley Turntable (WAX program) available upon request and availabilit
Where can I find a map of the resort?

 Hotel Map HERE.

What is the new Dominican Republic E-Ticket?

As of April 1, 2021, visitors entering or leaving the Dominican Republic will be required to complete and submit a digital entry and exit form that includes the traveler’s Customs Declaration, International Embarkation/Disembarkation form and Health Affidavit, required by the Ministry of Public Health, to mitigate the spread of COVID-19 and optimize the entry and departure processes. 

Visitors will need to complete one form for arrival up to 72 hours prior to travel, and another one for departure. The system will generate corresponding QR codes for each form. Visitors can print or take a screenshot of the QR codes, and keep them on hand to be scanned by local authorities at Customs. 

Is the COVID Vaccine required?

No, the vaccine is not required to travel to the Dominican Republic. Updated policies and health procedures will be communicated prior to the event as these are changing weekly.

Are flights included?

Guests are responsible for booking their own flights to and from Punta Cana. If you would like assistance with flights, you are welcome to call our travel division, EPEX Travel at 412- 232-3600. Please fill out this travel form and an agent will contact you with flight options: https://forms.monday.com/forms/aa077d9a3e9bebc3bf8a58807cf0381f

For arrival flights, please allow adequate time to be able to arrive at the resort no later than 5:00 in order to participate in the kick off events at 6:00 PM.

How far is the Hotel from the Airport?

It is only a 30-minutes drive from Punta Cana International Airport to the Hotel. An hour trip from La Romana Airport and a 3 hour trip from Santo Domingo Airport.

How do I reserve ground transfers to the resort?

As the event draws closer you will receive your reservation number. At that time, you may reserve ground transfers through the hotel for an additional fee up to 72 hours prior to arrival.

Sales & Booking

How do I pay for my trip?

After the initial 10% deposit, you are welcome to set up a payment plan for no additional fee or pay for your trip in full. The payment plan will divide the balance equally into payments until the final payment date, December 15th, 2022. Payments can be made with a debit or credit card (5% processing fee) or by ACH using your checking and routing number (no fee). Payments will be automatically withdrawn every 15th of the month. Please note that if your payment is declined, you will be subject to a $35.00 fee. If you’d like to change your form of payment, you must do so by the 10th of the month.

If no payment is received within a 60 day period, your reservation will be cancelled.

Where do I purchase travel insurance?

The Preferred Plan offered by Travel Guard is available for purchase through a EPEX Ventures reservation website. Please visit https://www.travelguard.com/travel-insurance/plans/preferred to learn more about coverage under their Gold Plan. To book travel insurance, give us a call at 877.381.5553 or add travel insurance using your online account.

How do I receive my Booking ID Number and register with Royal Caribbean?

The passenger listed as ‘primary’ on your reservation will receive a booking ID number from us via email that is to be used to register with Royal Caribbean. After you receive your booking ID number and register with Royal Caribbean, you are still able to add on special events through our website, as we will still have access to your reservation.

Are my room gratuities paid for?

Yes, room gratuities and dining gratuities are included in your room rate.  

Travel Documentation & Regulations

Will I need a passport? What if I do not have a passport? Am I able to use a passport card?

A  passport book with a minimum of 6 months validity is required for all guests. Passport cards, Real ID’s or any other form of documentation other than what is listed above may not be used.

I read that 6 months validity is needed when using a passport for this event, is that true?

Yes. Your passport must have 6 months validity.

Dining

Do I have to dine at a certain time, or make reservations at the restaurants?

There are 9 different restaurant options to choose from—all included. Unlike a cruise, there are not set dining times. The average wait time for a restaurant is 15 min. Zen (Asian) Restaurant requires a reservation. Keep in mind, several of our events include dinner.

What is the dress code for the restaurants at night?
All of the restaurants' dress code is casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.) Special events and dinners require a more formal attire.
Does the resort accommodate food allergies?
You can notify the resort about food allergies or special food requirements at Public Relations desk, where they will notify each restaurant. We also have detailed food descriptions on the menus.

Experience Packages

What is the Entrance Experience?
The Entrance Package was built for those guests who would like to join their friends or family members for the event but may not necessarily want to participate in all of the fan
experiences. Entrance package holders have perks and are still able to attend some events, including the Kickoff Event, pool parties, photo sessions with the players and more! Entrance package holders are also able to participate in the silent and live auctions and have the ability to purchase special events such as the autograph session, beach party, etc.! Entrance package holders will receive an event lanyard which will identify them as part of our group.
Do I need to purchase an experience package for my infant/toddler?
Children under 5 years of age at the time of the event do not need to pay for an experience package and will be able to attend all events with their guardians.
Can we mix and match packages on our reservation?
Yes! Guests within a reservation can mix and match packages to suit the individual experience preferences for each guest.
Can I upgrade or downgrade my experience package throughout the year?

Yes! Guests are welcome to upgrade or downgrade packages at any time before the vacation. *Guests choosing to downgrade their experience package must purchase the package at the current rate.

Travel Insurance

Travel Insurance

It’s not too late to insure your trip! HIGHLY RECOMMENDED!
To purchase Travel Guard travel insurance Log in to your reservation to add to your account.

The U.S. State Department has advised against non-essential travel. Am I covered due to the U.S. State Department warning?

There is no coverage for travel restrictions or travel warnings issued by any governmental body or health authority. However, we suggest you contact your travel providers to seek a refund. Should you have other unused, non-refundable, pre-paid trip costs, consult the Unforeseen events portion of your insurance policy. You are encouraged to file a claim if one of the covered reasons could possibly apply to your situation. Please click here to access a copy of your policy.   

You may also be eligible for an insurance premium refund or a travel insurance voucher. For more information on refunds and vouchers, see the question below regarding “Can I cancel my insurance and get my premium refunded?”

Can I cancel my insurance and get my premium refunded?

You may be eligible for a refund of your premium under the following conditions:

  • You are requesting a refund from Travel Guard within 15 days of purchasing your policy,
  • Your request for a premium refund is made prior to the departure date listed on your policy, and
  • You have not filed a claim.

For residents of the State of New York or Kansas, please follow this link. Click here to apply for your refund.

If you cancelled your insurance policy due to COVID-19 concerns but are not eligible for a refund given the criteria listed above, you may be eligible instead for a travel insurance premium voucher for the full value of the policy purchased under the following conditions:

  • You request a voucher prior to your trip departure date,
  • You confirm that you have not incurred any travel supplier fees, penalties, or unused, non-refundable, pre-paid trip costs, and
  • You have not filed a claim.

The voucher can then be used as form of payment toward the purchase of a future policy. The premium for your new policy will be calculated based on the details of your new trip. If the new premium is greater than your original premium, there will be additional premium charged. If the new premium is less than your original premium, no amount of the original premium will be refunded. The voucher is a courtesy accommodation and has no cash value. Please note that once you cancel your policy and receive a voucher, you will not be able to file a claim against the original policy or trip.

All premium vouchers are valid for two years from issuance date. Click here to apply for your voucher.

If I rebook my covered trip for later in the year, can I apply the travel insurance premium from my original trip to the rebooked trip?
If the request is made prior to your travel dates, you may modify your insurance policy and apply the entire premium paid to a new booked trip. In order to make a change to the travel dates listed on your policy, the new travel dates cannot be more than one year beyond the original travel dates. Your new premium will be calculated based on the details of your rebooked trip. If the new premium is greater than your original premium, there will be additional premium charged. If the new premium is less than your original premium, no amount of the original premium will be refunded. Please note that once you modify your policy, you will not be able to file a claim against the original policy or trip. 
I have upcoming travel. Will I be able to cancel my trip and be reimbursed?

It depends on the reason for cancellation. If you need to cancel your travel plans, please consult the “Unforeseen” events portion of your insurance policy to see a list of reasons for Trip Cancellation that may be covered, along with General Exclusions from coverage. If one of the covered reasons could apply to your situation, you may be eligible to be reimbursed for your unused, non-refundable, pre-paid trip costs if you need to cancel your trip. Please be specific about why you cancelled, as coverage depends on the exact reason for cancellation. Please click here to access a copy of your insurance policy.

If the cancellation of your trip is not covered, you may be eligible for an insurance premium refund or a travel insurance voucher. For more information on refunds and vouchers, see the question above regarding “Can I cancel my insurance and get my premium refunded?”

What if the airline, cruise line or travel supplier cancels my flight, cruise, tour, etc. due to COVID-19?

If the airline, cruise line or travel supplier cancels your travel arrangements due to COVID-19, there would be no coverage under the insurance policy. However, we suggest you contact the airline, cruise line or travel supplier to seek a refund. Should you have other unused, non-refundable, pre-paid trip costs, please consult the “Unforeseen” events portion of your insurance policy to see details of the events covered under your policy. Please click here to access a copy of your policy.   

Even though the cancellation of your travel arrangements is likely not covered, you may be eligible for an insurance premium refund or a travel insurance voucher. For more information on refunds and vouchers, see the question above regarding “Can I cancel my insurance and get my premium refunded?”

Am I covered if I have Cancel for Any Reason coverage?

If you purchased Cancel for Any Reason (CFAR) coverage, regardless of the reason for cancellation, you may be covered for a percentage of the loss provided the trip is cancelled more than 48 hours prior to the scheduled departure date. The amount of coverage will be based on the level of CFAR coverage purchased. Please click here to access a copy of your policy.

Can I purchase a policy with CFAR coverage?

CFAR coverage is only available at the time a plan is purchased and, unless otherwise noted on your policy, must be within 15 days of your initial trip deposit. As a result, if you have an existing insurance policy, you are not eligible to add CFAR coverage.

Does travel insurance cover the cost of any COVID testing as a requirement to enter or exit a country, such as the CDC’s testing requirements for air passengers entering the United States that are effective January 26, 2021?

No, travel insurance will not cover the cost of a general COVID-19 test that may be required for travel. However, Medical Expense may cover testing in the event a policyholder becomes ill during a trip and a test is ordered by a physician as part of a diagnosis. Coverage is subject to the terms and conditions of your insurance policy. Please click here to access a copy of your policy.

How do I get a letter verifying Medical Expense coverage, which certain countries are requiring for entry?

To request a letter verifying Medical Expense coverage, please contact the AIG Travel World Service Center 24/7 at 800.826.1300, or email us at travelguardupdates@aig.com. Please include the following information in the email:

  • Travel Guard policy number (if already booked)
  • Name(s) of the Policy Holder(s)
  • Email address you would like the letter sent to
  • The destination(s) for your trip
  • The travel dates of your trip
  • Your phone number and mailing address

Please allow up to 5 business days from the date of your request to receive your letter. In some cases, additional time may be required for us to verify eligibility based on the country’s published requirements, which can vary by destination.

My destination requires a negative COVID test (or other documentation, such as proof of immunization/vaccination) within 72 hours of arrival. If I cannot obtain this documentation (e.g. due to lack of availability) am I covered if I must cancel or interrupt my trip?

No, travel insurance will not provide coverage for this reason. We urge customers to regularly review entry requirements to their destination to ensure compliance with the latest entry protocols.

Please thoroughly read the Description of Coverage for your insurance policy and note that Travel Guard offers a free-look period, which means you can cancel this insurance policy by giving us written notice within 15 days from the Effective Date of your insurance policy to receive a refund of the premium paid (provided that you have not started your trip or filed a claim). For Kansas and New York residents, please call 1-800-826-1300 for more information about refunds. 

If you have already purchased an insurance policy, the facts and circumstances surrounding your trip and the terms and conditions of your policy will determine the extent of coverage for COVID-19 related claims.  

For more information, please visit https://www.travelguard.com/travel-news/coronavirus-advisory.