General Trip Information
What are the dates?
March 18-23, 2023
Where are we going?
We are going to the Hard Rock Hotel and Casino All-Inclusive resort in Punta Cana, DR
Should I book through you or direct with Hard Rock Hotel & Casino Punta Cana?
If you wish to be included in the Legends of Pittsburgh events, you will definitely want to book your stay through us. We have an amazing line up of private events throughout the week with some of your favorite current players and Pittsburgh legends. (link to players) Choose your level of activities with an experience package (link to exp package PDF) that fits your desires. You may mix and match packages within your room so if one of you wants to hang at the pool and beach all day and the other wants to experience all the Legends events, you can each customize your experience.
Can I take the kids?
Yes, experience a setlist of amenities sure to please them all. From special room service menus just for children, to game rooms, organized family activities, and a unique spaces just for teens like the Mini-Golf, Arcade, Waterpark and Xtreme Center. Kids Club is exclusively designed for kids, included in their stay. We also have nanny service if you need some alone time.
- Kids 3 and under: FREE
- Add a child 4-17: $699
Children under 5 may go to experience package events with their parents with no charge. This excludes obtaining autographs during the autograph session.
Children 6-12 may purchase Bronze package at 50% discount.
Need to add a Family suite for Rock suites to hold 4 guests.
What do you mean ALL-INCLUSIVE?
You will find a place beyond reality, with VIP treatment and the All-Inclusive experience which means everything from in-room top-shelf drinks to kids club and fine dining are included in your stay.
Here is what is included:
- 5 Star accommodations
- Casual and à la cartedining in 9 restaurants
- Beverages (alcoholic & otherwise) at 23 different bars
- 24 hrs in-room service
- Land sports
- Fitness center
- Pool & beachside service
- Daily activities
- Nightly entertainment
- Free Wi-Fi in-room & resort-wide
- Free parking
- Unlimited phone calls to US and Canada
- Gratuities included
What's not included?
- Spa Treatments
- Optional Tours
- Golf Caddies (mandatory for golfers)
- Medical Assistance
- Rock Shop Items
- Special Events:
- Mini golf
- Laser Tag
- Escape room
- Restaurants in the casino
- Special Events:
**There is a charge for medication and doctor's consultations should those be necessary.
IN ALL ROOMS & SUITES
- Double hydro spa tub
- Private bathroom with shower and double vanity
- Balcony with a table and two chairs
- Mini bar with soda, bottled water & domestic beer
- LED TV 55 (IPTV)
- Rock Spa® bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- Unlimited phone calls to continental US & Canada
- 24-hour room service
- Selection of Guitars (PICKS program) and Crosley Turntable (WAX program) available upon request and availabilit
Where can I find a map of the resort?
Hotel Map HERE.
What is the new Dominican Republic E-Ticket?
As of April 1, 2021, visitors entering or leaving the Dominican Republic will be required to complete and submit a digital entry and exit form that includes the traveler’s Customs Declaration, International Embarkation/Disembarkation form and Health Affidavit, required by the Ministry of Public Health, to mitigate the spread of COVID-19 and optimize the entry and departure processes.
Visitors will need to complete one form for arrival up to 72 hours prior to travel, and another one for departure. The system will generate corresponding QR codes for each form. Visitors can print or take a screenshot of the QR codes, and keep them on hand to be scanned by local authorities at Customs.
Is the COVID Vaccine required?
No, the vaccine is not required to travel to the Dominican Republic. Updated policies and health procedures will be communicated prior to the event as these are changing weekly.
Are flights included?
Guests are responsible for booking their own flights to and from Punta Cana. If you would like assistance with flights, you are welcome to call our travel division, EPEX Travel at 412- 232-3600. Please fill out this travel form and an agent will contact you with flight options: https://forms.monday.com/forms/aa077d9a3e9bebc3bf8a58807cf0381f
For arrival flights, please allow adequate time to be able to arrive at the resort no later than 5:00 in order to participate in the kick off events at 6:00 PM.
How far is the Hotel from the Airport?
It is only a 30-minutes drive from Punta Cana International Airport to the Hotel. An hour trip from La Romana Airport and a 3 hour trip from Santo Domingo Airport.
How do I reserve ground transfers to the resort?
As the event draws closer you will receive your reservation number. At that time, you may reserve ground transfers through the hotel for an additional fee up to 72 hours prior to arrival.
Sales & Booking
How do I pay for my trip?
After the initial 10% deposit, you are welcome to set up a payment plan for no additional fee or pay for your trip in full. The payment plan will divide the balance equally into payments until the final payment date, December 15th, 2022. Payments can be made with a debit or credit card (5% processing fee) or by ACH using your checking and routing number (no fee). Payments will be automatically withdrawn every 15th of the month. Please note that if your payment is declined, you will be subject to a $35.00 fee. If you’d like to change your form of payment, you must do so by the 10th of the month.
If no payment is received within a 60 day period, your reservation will be cancelled.
Where do I purchase travel insurance?
The Preferred Plan offered by Travel Guard is available for purchase through a EPEX Ventures reservation website. Please visit https://www.travelguard.com/travel-insurance/plans/preferred to learn more about coverage under their Gold Plan. To book travel insurance, give us a call at 877.381.5553 or add travel insurance using your online account.
How do I receive my Booking ID Number and register with Royal Caribbean?
The passenger listed as ‘primary’ on your reservation will receive a booking ID number from us via email that is to be used to register with Royal Caribbean. After you receive your booking ID number and register with Royal Caribbean, you are still able to add on special events through our website, as we will still have access to your reservation.
Are my room gratuities paid for?
Yes, room gratuities and dining gratuities are included in your room rate.
Travel Documentation & Regulations
Will I need a passport? What if I do not have a passport? Am I able to use a passport card?
A passport book with a minimum of 6 months validity is required for all guests. Passport cards, Real ID’s or any other form of documentation other than what is listed above may not be used.
I read that 6 months validity is needed when using a passport for this cruise, is that true?
Yes. Your passport must have 6 months validity.
Do I have to dine at a certain time, or make reservations at the restaurants?
There are 9 different restaurant options to choose from—all included. Unlike a cruise, there are not set dining times. The average wait time for a restaurant is 15 min. Zen (Asian) Restaurant requires a reservation. Keep in mind, several of our events include dinner.
What is the dress code for the restaurants at night?
Does the resort accommodate food allergies?
What is the Entrance Experience?
experiences. Entrance package holders have perks and are still able to attend some events, including the Kickoff Event, pool parties, photo sessions with the players and more! Entrance package holders are also able to participate in the silent and live auctions and have the ability to purchase special events such as the autograph session, beach party, etc.! Entrance package holders will receive an event lanyard which will identify them as part of our group.
Do I need to purchase an experience package for my infant/toddler?
Can we mix and match packages on our reservation?
Can I upgrade or downgrade my experience package throughout the year?
Yes! Guests are welcome to upgrade or downgrade packages at any time before the vacation. *Guests choosing to downgrade their experience package must purchase the package at the current rate.